Tell us how we did!

• Reviewed By: Ziyad A.
• Location: Royse City, TX 75189
• July 12th, 2010
• This review was copy/pasted from:
  
• Original Review Link: https://www.angi.com/companylist/us/tx/euless/dalworth-clean-reviews-118306.htm?page=16&featuredReviewsLimit=25&featuredReviewsOffset=375#reviews Link to Original Review Posted on Angie's List

• Comment: We have a new 7' x 10' area rug of excellent fine quality fiber in our living room that is the focal point of the room. With two young kids dripping their drinks onto the rug and spilling their food the rug seen its fair share of abuse. We tried to clean the rug ourselves but only succeeded matting the fine fibers together. The appearance after doing that degraded the appearance of the rug. I called Dalworth and utilized their rug cleaning service. I was hesitant to submit our rug to be cleaned due to the price ($3 per square foot). However, after reading reviews on Angie's List and viewing their video on their rug cleaning process on their website, I called them up to pick-up our rug. They were courteous on the phone and worked with my schedule to meet me at my house to pick-up the rug. After one week they delivered my rug and their were some areas of the rug that they overlooked. I do not blame them for this fact because I should have noted these areas with masking tape. The stains were easy to overlook because they are not visible to the naked eye unless one runs their hand over the fiber. Since their policy states that satisfaction is guaranteed, I called them up to discuss my dilemma. They offered to pick-up the rug and clean it again at no charge. They even put a rush on it to ensure a quick turn around. I made sure this time to mark the stains with masking tape and pointed them out to the technician who picked up the rug. When I got it back I was very satisfied with the cleaning. The rug looks like the day we brought it home from the store. Although the price is a bit expensive, I believe that one should not skimp on quality. Thanks Dalworth.
  Description of Work: Area rug cleaning
• Overall Rating