Tell us how we did!

• Reviewed By: ROTUNDO, J.
• Location: Farmers Br, TX 75234
• April 15th, 2017

• Please rate technician's appearance
• Please rate technician's attitude
• Please rate technician's competence
• Would you refer Dalworth to your friends
• Comment: While placing my order, Sherry was very patient, answered all my questions (many), and explained all my different options. I chose to have our carpets cleaned as well as our hardwood floors. Unfortunately, we had to reschedule the hardwood floors. Totally our fault. As we were preparing the rooms with carpets and removing furniture and such, we realized the hardwood floors and carpets basically encompassed our whole house. We are looking forward to having the floors done.
  Alberto, arrived on time. Very clean-cut and represented your company well. Explained and walked me through the process of cleaning the carpets. Again, he answered all my questions with thorough explanations. He moved through the rooms with precision and paid attention to the smaller details. I had a 6" X 6" stain in the middle of my office carpet. Months ago, I personally addressed it with commercial stain removers as well as every DIY removers I could find information on. Although, lightened, the stain remained.
  The stain is gone!, eliminating the distraction every time I entered the office.
  I asked if he would help me move a heavy mattress, and did so, enthusiastically and without hesitation.
  I mention this for I have owned my own businesses for the last thirty one years. One thing I've learned is that most similar companies basically offer the same product or services. What separates the good companies from the bad is customer service, actually listening to your customers needs, and consistency.
  It was refreshing to experience this with your company. Sadly, it's becoming an anomaly now-a-days.
  Thank you to both representatives and your company.
  Jeff Rotundo
• Overall Rating