Comment: I completely appreciated the service technician giving the expectations before the service was started. I knew my carpet was in very bad shape, so the expectation that they might not be able to get all of the stains out was good to know ahead of the time. It made it easier when the process was done. The value of that conversation was huge! They really tried!!! Very, very helpful during the process and both of them worked well together doing the work.
Side note, although they were excellent in doing their jobs, I would like to caution them in stating "that's just him, it may sound like we are mad at each other, but we are not; we just "play" that way."
I am definitely one who likes to see others play while at work, but I am in HR so I am more overly sensitive to how co-workers treat each other professionally, in front of customers...joking or not , "brotherly" or not.
Their attitude towards cleaning was great. They were not afraid to get dirty and did not comment about my house, but you could see some "joking" tendency between them that might not have been a joke.